FAQs

Bingo FAQs

What is a runner up? A player can be randomly chosen to receive a prize as well as the bingo winner. Although this prize is smaller than the winners, it is larger than the other consolation prizes.

How do I download online bingo?

Not all online bingo sites require a download. However if the site you have chosen does require a download, it is usually very a very simple procedure. There will be a button or text link that says 'download' or something similar. Click on this tab and follow the instructions that appear onscreen. You will have the option of saving or opening the game, this is up to you. By pressing save you can choose where to keep the bingo download. Then all you do need to do is open the file and the game will load up and you can start to play bingo.

What happens if I forget my password?

When you register with an online bingo site, you have to fill in an e mail address and usually you will have to verify this address by replying to an e mail. If you forget your password when you log in, you can request that it (or a new one) be sent to your registered e mail address. This request link can be usually found under the log in area. If not here, then try looking at the site map or contacting the bingo site help team.

The game closed down half way through, what happens to my bingo cards?

If you go offline of the game closes down mid-game, don't panic. Most sites have software that will finish your game for you and if you win will automatically credit your account with your winnings.

Is there always a winner in bingo?

Yes, every bingo game must have a winner and usually the winners name will be posted online for everyone to see.

How do I buy bingo cards?

Every bingo site has a slightly different way of selling bingo cards. There is often a tab saying 'buy bingo cards' or 'cashier'. Sometimes you are asked if you want to but cards after each game ends. Once you click the tab to buy cards, you will be asked for your payment details. This is a safe and speedy process.

Is there a limit to the number of bingo cards I can play in any one game?

This varies from site to site. On average the minimum is 3 cards and the maximum 100, butt hese figures will change depending on the bingo site you are on. Don’t go too over the top though - check out our bingo tips page for helpful advice on how to manage your bingo cards.

How do I win a game of bingo?

Bingo cards have different patterns. You have to match the pattern on your card to win that game. The first player who matches their pattern first, wins and the prize money will then be automatically credited to their account. If the player who gets 'bingo', wins in a certain number of calls or less then they also get the jackpot prize.

What is the minimum amount of money I can deposit in my bingo account?

This again varies from site to site, but generally the minimum amount is £10. Some sites may be higher, but very few ever have a lower minimum than £10. If you are a first time depositor it is worth looking around to see which site offers the best sign up bonus as they will often match your deposit to 100%. Check out our Bonus Page to compare bonuses.

Is online bingo legal?

Laws on online gaming vary from country to country. In the UK it is legal to play bingo online. However, if you are accessing online bingo sites from another country you should find out whether it is legal to play there first.

What do I do if I have any problems or questions when playing bingo online?

If you encounter any technical issues or have a complaint or enquiry, you should contact the customer services team on the site. Every site has someone you can contact with issues regarding their bingo site. Methods of contact vary from site to site. All have an e mail contact and some you can also contact by phone. Most sites have support available 24/7.

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